FAQ
FAQ Help Center
Welcome to our frequently asked questions page. If your query is in regards to missing deliveries and refunds, then please raise a ticket in our support center.
popular questions
Below are a few frequently asked questions. If you can’t find an answer to your question, kindly contact Us via any of our channels and we should respond at our earliest convenience.
Currently we ship to UK only using Royal Mail. We aim to dispatch all orders within 48 hours but usually we manage to ship quicker.
We are offering FREE SHIPPING on oders over £25. Whenever free shipping is offered, ‘Royal Mail Second Class: 3 days delivery’ will be used.
Otherwise the regular charges are as per below:
Up to 1kg
- Royal Mail Second Class: 3 days delivery – £3.00
- Royal Mail First Class: Next Day Delivery – £3.55
Royal Mail Tracked 48: 2 to 3 days delivery – £4.74
Royal Mail Tracked 24: Next Day Tracked Delivery – £5.46
We hope you wouldn’t want to return anything you’ve bought from us, but if you do, here’s some more information about the process.
We can only accept returns on unopened and unused soaps, accessories and gift boxes. Goods that arrive with us in an unsalable condition may be subject to a reduction in the refund value.
The original postage costs will be refunded when returning an item, but not the returns postage. If an express delivery service or similar was originally used to send the goods, then this will not be refunded – the normal shipping rate will apply.
Returns will be processed by us within 5 working days of receiving the returned items.
The original postage costs will be refunded when returning an item, but not the returns postage. If an express delivery service or similar was originally used to send the goods, then this will not be refunded – the normal shipping rate will apply.
You can purchase a gift card by searching for it in the shop or visiting the link here.
You can apply the coupon at check out and the equivalent value will be deducted from the cost at payment. Generally you can use it till it runs out. It is non transferable and a minimum spend may apply before it can be used.
Can’t find an Answer?
Delivery & discounts
Yes we do run sales on our products from time to time. This will usually be indicated by a banner on the top. Please note that some sale items may be non returnable or refundable.
We run a shop at Surrey Street Market in London, UK. You can find Us here.
Please use the contact Us form if you can’t find your answer.
We currently only ship to the United Kingdom. We will be shipping to the rest of the world in the near future.
Please raise a ticket in the support centre and we will proceed from there.
We offer the opportunity to sign up to Our mailing list to be notified of up coming promotions.
We ship all UK orders under 2kg by Royal Mail 1st class post, any orders above this weight are sent via Parcel Force 48-hour service.
We ship all UK orders under 2kg by Royal Mail 1st class post, any orders above this weight are sent via Parcel Force 48-hour service.
We aim to pack all orders at our workshop and ship them within 2 working days whenever possible (Monday to Friday excluding official public holidays) from the date the order was submitted by you.
The standard delivery prices listed on the website include a 2-7 day delivery service by Royal Mail within the UK mainland. Deliveries outside the UK mainland will be between 7-14 days, depending upon the destination. We are currently unable to offer shipping to Northern Ireland due to existing cosmetic regulations.
Deliveries over 2kg to Scottish Highlands & Islands, Isle of Man and other Isles incur an additional postage charge from our couriers and we pass this on to you at cost.